Questions and answers
What does it cost?
You pay the owner's rental price plus a 15% service fee (minimum 49 NOK per booking). Owners pay nothing.
How do I pay?
For now you don't pay on the website. Once the owner confirms, we email you the total price and how to pay. You pay nothing before you have a confirmation.
Is there a deposit?
It depends on the listing. The owner may ask for a deposit. You'll see it in the listing or in the confirmation before you accept.
What if something gets damaged?
Owner and renter check the gear together at pickup and return, ideally with photos. Any damage is agreed between you. NordKiln does not provide insurance.
Can gear be delivered to my cabin?
Many owners can deliver to cabins, Airbnbs and hotels, also outside Tromsø city. The listing says so. Add your address in the request.
Which area do you cover?
We start in Troms (Tromsø, Balsfjord, Lyngen and around) and are expanding towards Senja and Lofoten.
Can I cancel?
Yes. Until your request is confirmed and paid it is not binding. After that, cancellation is agreed with the owner.
How do I list my gear?
Fill in the form on the owners page. It's free, and you set the price and availability.