Rental rules
NordKiln is a marketplace that connects owners and renters. The rental agreement is between the owner and the renter – NordKiln is not a party to it, does not own the gear and does not collect rent or deposits.
- Agreement. A request becomes an agreement when the owner taps Accept. Both then get the exact place, time and phone number by email.
- Payment. Rent (and any delivery) is paid by Vipps or cash at pickup, using the amount in the confirmation.
- Deposit. The owner may ask for a deposit (shown on the listing). It is paid by Vipps at pickup and refunded within 24 hours after the gear is returned and checked.
- Pickup and return. Pickup is in the chosen time slot. Return by the owner's return time on the last rental day (usually 18:00), at the same place unless agreed otherwise.
- Late return. 30 minutes grace. After that, the full daily price + 100 kr is due per started extra day. The owner may deduct this from the deposit.
- Damage. Normal wear is free. Damage beyond normal wear is paid at the actual repair cost, up to the item's current value. It is documented with photos from pickup and return, may be deducted from the deposit, and any excess is invoiced.
- Loss or not returned. If the gear isn't returned within 24 hours after the deadline and the renter can't be reached, the deposit is kept and the remaining current value is claimed. The owner may report it to the police.
- Cancellation. Free until 48 hours before pickup. Later cancellation: the renter owes the owner 50 % of the rent.
- Disagreements. Owner and renter settle disagreements between themselves, based on the photos. NordKiln can help put you in touch but is not a party.
Handover checklist
- The renter shows ID.
- Check the gear together: damage, size and that everything is there.
- Take photos at pickup and at return (both of you).
- Return it clean and dry.
Version 2026-10-26. Terms
